We will guide you through the personal grievance (PG) process and employment dispute resolution pathway. Many matters resolve through structured negotiation and mediation. If necessary, we will progress the matter to the Employment Relations Authority (ERA), and where required, consider the Employment Court pathway.
The first step is that you contact us and provide the key documents and a short timeline so we can make an initial case assessment and set strategy. We do not contact your employer until you have authorised us to act.
We review your documents and timeline, identify the strongest legal and practical leverage points,
and map the safest next steps (including any immediate “do not do” risks).
Step 1
Once you appoint us, we can communicate with the employer/representative on your behalf, request disclosure,
and control the process so you are not exposed to avoidable risk.
Step 2
We raise the PG issues and negotiate a financial settlement outcome where appropriate.
Many disputes resolve once the employer understands the evidence and risk.
Step 3
We prepare the narrative, documents, and settlement terms for mediation.
Preparation is what converts “good claims” into strong outcomes.
Step 4
If necessary we will take your personal grievance to the Employment Relations Authority (ERA) for determination.
This is necessary if your employer is unwilling to settle.
Step 5
ERA decisions can be challenged in the Employment Court where reasonable grounds exist.
We will advise on merits, cost, and strategy before any escalation.
Optional
We assess the merits, identify the strongest leverage points, and map a safe path forward. The fastest way to do this is documents + a dated timeline.
Once you authorise us to act, we can engage the employer (or their representative) on your behalf. This typically includes:
We do not contact your employer until you have authorised us to act.
Many employment disputes resolve through negotiation once the employer understands the risk and the evidence is organised.
Mediation is often where good matters become great outcomes — but only with preparation.
If settlement is not achieved, the ERA is often the next step. The ERA focuses heavily on credibility, contemporaneous documents, and whether the employer’s actions and process were what a fair and reasonable employer could have done.
If your matter is heading this way, we will talk you through what evidence is needed and the practical pathway to progress it.
In some circumstances, ERA decisions can be challenged in the Employment Court. This is case-dependent and requires a clear discussion about: merits, grounds, cost exposure, and realistic outcomes. We will advise you candidly before any escalation.
Submit your Case Form and we will come back with clear next steps.
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